on 21-06-2017 14:56
We are aware some customers are unable to opt out of the Advanced Network Error Search (ANES) using the online option.
We are currently working to resolve this issue but in the meantime you can either contact Web Chat or call the our technical support team on 150 from a Virgin landline or alternatively 0345 454 1111.
If you'd prefer us to get this done for you please pop a post on this thread and one of the mod team will contact you as soon as we can.
This issue should now be resolved.
Please opt out using your home connection on this website https://my.virginmedia.com/advancederrorsearch/ and if you have any problems please let us know.
on 20-07-2017 22:20
Could you please disable this option for me as well?
Thank you
on 25-07-2017 12:52
Hello there, could you please disable this feature for me as well? I need the advanced DND opt out to be ticked. cheers
Michele
on 25-07-2017 15:12
Please disable this option for me.
Cheers
on 26-07-2017 22:43
Hi,
I've found plenty of people saying they can't switch off "Advanced Network Error Search" themselves because the specific page to do this is down...
Also seen a few posts where admin are able to sort this for people. I did speak to some on the phone at Virgin on the phone, who didn't really know how to go about this - and attempted to read instructions, but no joy.
This feature is stopping me logging onto a work network/VPN and I need to get it sorted ASAP.
Can anyone help please?
on 01-08-2017 13:34
Recently i have had a problem with virgin hijacking a web search for my favourite web sites.
I have contacted this web site owner and they have told me their website is active.
I need to access this because a have an active account with them.
I think that opting out of ANES will solve this problem.
I am not techno savvy so most techno speak can baffle me.
I have tried to do this on the virgin page that hijacks my Google search but it says unable to do what I asked it to do (I think to turn it off).
I do not need nor do I want a virgin media browser.
If you could solve this I would be grateful
Many thanks
Tracy McCarthy
on 01-08-2017 13:51
@slyvixen wrote:Recently i have had a problem with virgin hijacking a web search for my favourite web sites.
I have contacted this web site owner and they have told me their website is active.
I need to access this because a have an active account with them.
I think that opting out of ANES will solve this problem.
I am not techno savvy so most techno speak can baffle me.
I have tried to do this on the virgin page that hijacks my Google search but it says unable to do what I asked it to do (I think to turn it off).
I do not need nor do I want a virgin media browser.
If you could solve this I would be grateful
Many thanks
Tracy McCarthy
VM instructions to turn off their ANES "service" are here: https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
Quote: "To turn off Advanced Network Error Search, just give us a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone, and select option 2."
Unfortunately the VM Help Desk telephone representatives seem to be unaware of this instruction, and in most cases totally unaware of the procedure to implement it.
Alternatively you could change the settings on your local machine to use a different DNS service. (It's not possible to change this on your router.) http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista
You may have to wait for a forum staff member to assist you in this but you will have to be patient, it may take over a week for one of them to pick up your post.
on 03-08-2017 22:02
Hi
Can you also please disable this feature pls.
I cannot get onto works vpn.
Thanks
Rich
on 04-08-2017 08:53
Please opt me out too
on 04-08-2017 15:43
on 07-08-2017 23:25
CAN YOU PLEASE TURN OFF MY ADVANCED NETWORK SEARCH AND EXPLAIN WHY YOUR LINK TO DO SO IS INVALID..
THIS IS ATROCIOUS BEHAVIOR. HOW MANY CUSTOMERS NEED TO COMPLAIN TO FIX THIS?
(No, I don't usually post using upper case)