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Message 31 of 54 (316 Views)

Re: disable dns hijacking

Could you please disable this option for me as well?

 

Thank you

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Message 32 of 54 (285 Views)

Re: Advanced Network Error Search (ANES) opt out - issues

Hello there, could you please disable this feature for me as well? I need the advanced DND opt out to be ticked. cheers

Michele

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Message 33 of 54 (272 Views)

Re: Advanced Network Error Search (ANES) opt out - issues

Please disable this option for me.

Cheers

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Message 34 of 54 (296 Views)

Switching Off "Advanced Network Error Search"

Hi,

I've found plenty of people saying they can't switch off "Advanced Network Error Search" themselves because the specific page to do this is down...

Also seen a few posts where admin are able to sort this for people. I did speak to some on the phone at Virgin on the phone, who didn't really know how to go about this - and attempted to read instructions, but no joy.

This feature is stopping me logging onto a work network/VPN and I need to get it sorted ASAP.

Can anyone help please?

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Message 35 of 54 (211 Views)

Re: Advanced Network Error Search (ANES) opt out - issues

Recently i have had a problem with virgin hijacking a web search for my favourite web sites.

I have contacted this web site owner and they have told me their website is active.

I need to access this because a have an active account with them.

I think that opting out of ANES will solve this problem.

I am not techno savvy so most techno speak can baffle me. 

I have tried to do this on the virgin page that hijacks my Google search but it says unable to do what I asked it to do (I think to turn it off).

I do not need nor do I want a virgin media browser.

If you could solve this I would be grateful

Many thanks

Tracy McCarthy 

Wise owl
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Registered: ‎09-09-2009
Message 36 of 54 (209 Views)

Re: Advanced Network Error Search (ANES) opt out - issues


slyvixen wrote:

Recently i have had a problem with virgin hijacking a web search for my favourite web sites.

I have contacted this web site owner and they have told me their website is active.

I need to access this because a have an active account with them.

I think that opting out of ANES will solve this problem.

I am not techno savvy so most techno speak can baffle me. 

I have tried to do this on the virgin page that hijacks my Google search but it says unable to do what I asked it to do (I think to turn it off).

I do not need nor do I want a virgin media browser.

If you could solve this I would be grateful

Many thanks

Tracy McCarthy 


VM instructions to turn off their ANES "service" are here: https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Quote: "To turn off Advanced Network Error Search, just give us a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone, and select option 2."

Unfortunately the VM Help Desk telephone representatives seem to be unaware of this instruction, and in most cases totally unaware of the procedure to implement it.

Alternatively you could change the settings on your local machine to use a different DNS service. (It's not possible to change this on your router.) http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista

You may have to wait for a forum staff member to assist you in this but you will have to be patient, it may take over a week for one of them to pick up your post.




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Registered: ‎06-02-2013
Message 37 of 54 (191 Views)

Re: Advanced Network Error Search

Hi

Can you also please disable this feature pls.

I cannot get onto works vpn.

Thanks

Rich

spm
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Registered: ‎12-05-2013
Message 38 of 54 (177 Views)

Re: Advanced Network Error Search

Please opt me out too

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Registered: 2 weeks ago
Message 39 of 54 (176 Views)

Re: Can't turn off 'Advanced Network Error Search' Post options

Please turn mine off too! I desperately need the laptop to work from home
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Registered: ‎19-11-2014
Message 40 of 54 (137 Views)

Re: Advanced search

CAN YOU PLEASE TURN OFF MY ADVANCED NETWORK SEARCH AND EXPLAIN WHY YOUR LINK TO DO SO IS INVALID..

THIS IS ATROCIOUS BEHAVIOR. HOW MANY CUSTOMERS NEED TO COMPLAIN TO FIX THIS?

(No,  I don't usually post using upper case)