Had an engineer visit yesterday morning to set up virgin phone and broadband. He was here 3 and half hours and left with the router flashing green and said it takes up to 24hrs to complete activation. 12 hours later it still wasn't working so thought I'd call them to see what's what. Got through to support who said it's an immediate activation which they just needed to send the activation signals again and for me to switch off the router for few minutes then back on which didn't work. They put me on hold after being on the phone for 20 or so mins then they disconnected! Called back, went through all the same with another staff member, didn't work so they put me on hold...again it DISCONNECTED! Called back again:.. and they said exactly the same to resend the activation signals and to reboot the routers but didn't work; they said they need to get an engineer out which will be the following Monday so well over a week! They also said 'as a gesture of goodwill' they won't charge me until it is all connected and working..:.REALLY?! That's goodwill??
I left BT as their service was all round going downhill and thought virgins 'super easy setup and super speeds would be the ideal replacement...hmm. No one is really willing to pull their finger out and assist... expecting a call from someone at virgin to get this working asap.