Menu
Reply
  • 3
  • 0
  • 0
StuartG92
Joining in
120 Views
Message 1 of 6
Flag for a moderator

Activation fail

I have today started a quickstart install of a hub 3.0 

Seems to be unable to properly activate as even after calling the number at 1pm, the green update light flashes for a minute then goes to flashing red and the process restarts. Tried to reactivate by calling the number but no luck. 

0 Kudos
Reply
  • 3
  • 0
  • 0
StuartG92
Joining in
89 Views
Message 2 of 6
Flag for a moderator

Re: Activation fail

After attempting again this morning, the hub now turns on, shows a white solid light at the base, the wifi light is continuously green and the download light is flashing green and has been for the past 1-2 hours. 

0 Kudos
Reply
  • 9.3K
  • 632
  • 1.77K
Superuser
Superuser
85 Views
Message 3 of 6
Flag for a moderator

Re: Activation fail

have you established they can see the hub - if theres a problem with the cabling then it will not activate - give them a ring and risk offshore - they should at least say if they can see the hub - if not you will need to book a tech

____________________

Tony
0 Kudos
Reply
  • 5.43K
  • 149
  • 397
Forum Team
Forum Team
68 Views
Message 4 of 6
Flag for a moderator

Re: Activation fail

Hi StuartG92,

 

Sorry to hear this.

 

I've located your details and all appears to be active and performing as expected.

 

Let us know if we can assist further, Smiley Happy
 

Nat_J

 

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 3
  • 0
  • 0
StuartG92
Joining in
43 Views
Message 5 of 6
Flag for a moderator

Re: Activation fail

Thanks for your reply, turned out there was work in the local area which prevented activation on the day of delivery, all was sorted the next day.
0 Kudos
Reply
  • 5.43K
  • 149
  • 397
Forum Team
Forum Team
22 Views
Message 6 of 6
Flag for a moderator

Re: Activation fail

Sorry to hear about the initial trouble experienced StuartG92,

 

Great to hear that this has since been sorted for you. Smiley Happy

 

Let me know if I can assist with anything further,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply