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StuartG92
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Activation fail

I have today started a quickstart install of a hub 3.0 

Seems to be unable to properly activate as even after calling the number at 1pm, the green update light flashes for a minute then goes to flashing red and the process restarts. Tried to reactivate by calling the number but no luck. 

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StuartG92
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Re: Activation fail

After attempting again this morning, the hub now turns on, shows a white solid light at the base, the wifi light is continuously green and the download light is flashing green and has been for the past 1-2 hours. 

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Superuser
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Re: Activation fail

have you established they can see the hub - if theres a problem with the cabling then it will not activate - give them a ring and risk offshore - they should at least say if they can see the hub - if not you will need to book a tech

____________________

Tony
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Forum Team
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Re: Activation fail

Hi StuartG92,

 

Sorry to hear this.

 

I've located your details and all appears to be active and performing as expected.

 

Let us know if we can assist further, Smiley Happy
 

Nat_J

 

 

 


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StuartG92
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Message 5 of 6
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Re: Activation fail

Thanks for your reply, turned out there was work in the local area which prevented activation on the day of delivery, all was sorted the next day.
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Re: Activation fail

Sorry to hear about the initial trouble experienced StuartG92,

 

Great to hear that this has since been sorted for you. Smiley Happy

 

Let me know if I can assist with anything further,

 

Nat_J


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