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PowerClean
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Message 1 of 27
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Activation Error

All,

Installation of my brand new line (TV, Broadband, Phone) was performed at my residence (NG10) at 12:20 today where I was told there was an issue with configuring my router as the activation services were down.

I am still waiting a fix for this. Please can you update me as to why this is happening to a brand new customer?

Please let me know when I am likely to be back online. A poor start indeed!
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PowerClean
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Message 2 of 27
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Re: Activation Error

I cannot upload a photo (exceeds size limit taken with iPhone!!!) but when going to www.virginmedia.com/engineer as suggested I am greeted by an extreamly slow splash page and then an error to let me know activation could not be completed at this time...

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Bbol74
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Message 3 of 27
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Re: Activation Error

Me too! Engineer came over 2 hours ago and installed... left with a 'Connection Problem' screen left on the TV. Said I'd need to wait about 30 minutes and then try to connect... 

Yeah right!

Just spoke to the call centre and was told up to another 3 hours... AND if that didn't work that they would arrange for another engineer visit next week!!!

Great start, the switch from Sky was meant to be a good one - so far, NOT so good.

Area code 03. Any news from Virgin on when this will be sorted?!

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PowerClean
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Message 4 of 27
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Re: Activation Error

I was told to wait 3 hours too, mine will be up at 5:15 PM according to that but I will be calling again shortly!

Still getting the error page...

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PowerClean
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Message 5 of 27
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Re: Activation Error

IMG_0062.PNGFinally a Status update!!!!!!

 

 

 

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PowerClean
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Message 6 of 27
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Re: Activation Error

Still nothing 10PM.

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destructor23
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Message 7 of 27
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Re: Activation Error

We have identified the problem and an engineer is on their way. Fix estimate 20 January 23:45
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PowerClean
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Message 8 of 27
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Re: Activation Error

Now to be fixed at 4:30PM apparently!!! What is going on!?

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PowerClean
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Message 9 of 27
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Activation Error

This is unbelievable, I've been waiting for my broadband service to be activated for 12hrs!

Respond ASAP.

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Superuser
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Message 10 of 27
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Re: Activation Error


PowerClean wrote:

This is unbelievable, I've been waiting for my broadband service to be activated for 12hrs!

Respond ASAP.


If you want a quick response the best idea is to phone.

Support staff here can take several days to respond to posts.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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