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mea206
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5 Uni Students - Never Ending Internet Issues

Hi, 

I live in a student house with 4 others and we have had issues with our virgin internet since September. 

We have the 2G and 5G hub and called the helpline so many times, our landlord has called too, had an engineer come to our house and nothing seems to be working. The frequencies have been changed and that hasn't helped either. 

At the moment it is particularly bad, we cannot stay connected to either 2G or 5G for longer than 5 mins and then the wifi disconnects. It says on our computers we are connected but the internet doesn't actually work. We have to reset the hub at least 10 times a day and even resetting it doesn't help. 

As you can imagine, it is incredibly frustrating as uni students trying to get work done and we don't know what else we can try to fix it. I have tweeted your twitter account and they have not been much help either. We are so desperate. Please help. 

Maddy 

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Superuser
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Re: 5 Uni Students - Never Ending Internet Issues

Is there someone in the house has access to the HUB settings?

 


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mea206
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Re: 5 Uni Students - Never Ending Internet Issues

Are the hub settings available on the hub or anywhere? Or are they something that only our landlord who pays for the wifi can get hold of? Even posting this reply has been a struggle haha!
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Mirr
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Re: 5 Uni Students - Never Ending Internet Issues

Welcome to Virgin Media...

Try to :

1. On your keyboard press the “windows” key and the “R” key simultaneously.

Enter the command : cmd

2. In the new (black) window enter command : ping 8.8.8.8 -t . Leave it working in the background...
3. Anything else than Reply from 8.8.8.8 ... is bad.

This is how it should look, no other messages than REPLY...

Capture.JPG

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deviousiphone
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Re: 5 Uni Students - Never Ending Internet Issues

Look on the hub itself it usually has a sticker on with all the details you can use to connect to its settings.

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Mirr
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Re: 5 Uni Students - Never Ending Internet Issues

Lol What ?

"It says on our computers we are connected but the internet doesn't actually work."

 

@deviousiphone How its going 2 help ?

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Superuser
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Re: 5 Uni Students - Never Ending Internet Issues

If you can access the interface you can post the power levels from it- then we can see if there's anything wrong VM's side.

 


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mea206
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Re: 5 Uni Students - Never Ending Internet Issues

Hi All!

Luckily, our landlords have listened and upgraded our wifi from the 2G and 5G rubbish box to a much better one! 

The wifi actually works now - hallelujah! 

Thanks for all the help! 

x

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