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Andrius
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2nd day no broadband

Hi . I ain't got any internet and Tv 2nd day. Tried to call customers service and they told me that service will be fixed at 16:00 , but checked website service status been showing will be fixed 6 December 20:00 , and still nothing . I can't work properly my job because I need Internet . Spent all my phone data due to other fault. Where I can write complain and get answer quick ??!
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Forum Team (Retired) Adam_L
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Re: 2nd day no broadband

Hi Andriust, 

Thanks for the post! I am sorry to hear about your issues with having no broadband. I apologise for any inconvenience caused.

I have tested your connection form here and I can see that both of your upstream power levels are too high and an engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

Take care, 

Thanks, 

Adam.


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