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Fresh as a Daisy
bcathcart
Posts: 3
Registered: ‎24-05-2012

changing bank details

I have been trying to change my bank payment details to a new account for three months now. The online option will not work, emails are ignored, letter also ignored, phone help is the usual gabbling idiot totally unable to grasp the concept of this simple task. Only option now seems to be to close the account.this has become urgent as the present bank account is due for closure very soon . I cannot understand why VM customer service is so bad. What is the best strategy for quick termination of this account. I have a BT line and can change quickly. Thanks for any help. BC.

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Superuser
adacom
Posts: 4,474
Registered: ‎20-09-2011

Re: changing bank details

ring 150 from vm phone - option 5 option 2 - ignore the i want to leave messages - it might not be the right dept - but its a UK call centre and they will either sort it or pass you to whoever can

 

nobody can help here because of DPA

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Tony
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Fresh as a Daisy
bcathcart
Posts: 3
Registered: ‎24-05-2012

Re: changing bank details

Hi, thanks for the info, the 150 number is mostly useless due to being always engaged. On more than one occasion  on 150 I have been assured that this is being dealt with but nothing happens. I am really looking now just to get away from VM as smoothly as possible thus any info on how this can be done would be welcome. Is there no official body that can enact sanctions against this shambles. Trading Standards say that I must use VM's complaint system first and exhaust all avenues before they can act. As most know  the VM complaints is a carefully constructed  circular nightmare leading any normal person to give up. VM is no longer worth the bother of dealing with them, a complete disgrace.

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Superuser
adacom
Posts: 4,474
Registered: ‎20-09-2011

Re: changing bank details

the number sequance i gave is usually pretty quick - they are open 8 'till 8 - closed sundays - i can say i have never had an engaged tone and usually am speaking to someone within a few minutes

 

its not India - that certainly can be a nightmare

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Tony
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