I renewed my contract on the 26 March and it's still not on my account. Customer service web chat was an absolute waste of time , I have a contract for £68 for 18 months but nothing showing on my account . And when contacting customer support all th...
As my contract has expired, yesterday I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and ...
Hi. I moved house over 2 months ago. When I moved house my Netflix was removed from my bundle. Unfortunately I can't access it now more. I've spoken to virgin and they said it will be sorted in 10 days. Nothing happened. Spoke again they said another...
Hi, I'm new to Virgin and I had a problem today with my broadband, I couldn't get online and my hub was just flashing blue all the time, I went through the app suggestions and after it finished it said that an engineer would need to visit so I booke...
A few days ago while browsing the homepage on my Virgin Media tv I just clicked on Apps and wondered about the Netflix as I'd left them 6 months ago due to increasing prices.I landed on their page and I then went back to the homepage.I NEVER joined t...
Hi,My contract was ended next month and yesterday I have my 30 days notice.Today I received a call from retentions and agreed to renew for a further 18 months. Rather than bore you with the services I got, the cost was £61 which I accepted. I recei...
Hi AllMy latest bill upcoming bill is incorrect. I took out a new contract on Thursday 15 February 24 online as I was i was offered a new deal and got the confirmation via email stating the following: Order Date:Thursday 15 February 24Main services:...
As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something hadn't gone through their end and they couldn't give...