I've been with Virgin Media since 2007 and registered for eBilling all that time. Last month I received an unsolicited paper bill along with a charge for £1.75.I complained and requested a refund of the paper bill charge.My complaint was mishandled: ...
My family and I am going to be homeless at the end of the month (Apr 2024), I've been with Virgin Media for 15 years, never missed a payment or had any issues being a loyal customer. Today I've spent 2 hours on the telephone trying to explain these c...
I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...
We are moving house in a few weeks time after many years loyalty to virginmedia. I connected to a chat service to understand what the process is and was told we must pay the remaining 9 months on the contract in full - £180+ , this seems a bit harsh....
Hi,I upgraded to the 1gb service via the web on the 14th April 2024. I was sent the contracts and an estimated start date for the upgrade being the 17th April.I’ve not had any further update regarding a activation date and logging into my account it ...
Hello,The CATV cover outside my property has been damaged and now there is a big hole which is quite dangerous as it is opposite a playground. Can someone be sent to fix it ASAP?
Have received email from VM following phone discussions regarding renewing contract for reduced price.Date for expected activation date has passed and order number is not showing on my VM account even though order date confirmed in email was more tha...
My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....
Hello, I am a healthcare support worker for a blind man. He has got a Virgin 360 box which comes with a fiddly remote control. Has anyone found a more user friendly remote control that works with this box? Thanks.
I’ve been sent several emails from inviting me to check out my renewal offers as I’m coming to the end of my contract. Every time I click the link I get the following screen - Is there a problem with the offers page?