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New contract offer not gone through
I have this same issue, any chance you can sort please @Ashleigh_C
Charged for returned equipment
Returned the equipment and received a bill for not returning the equipment, will this be refunded?
Extend cancellation date
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
Conned
I cannot believe there are members of Virgin Media conning people into taking the volt package & our monthly payment has doubled! please I need to cancel my volt subscription right away
Virgin wants to fleece me.
Just wanted to find out how have you dealt with Virgin when your contract is up? My contract run out. It was £40 per month and now it's going to £62. Called up Virgin customer service and the best they can give me is £49 for the same m500 service.. L...
Think i might be getting messed around
im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...
Netflix Charge -fed up of being unable to cancel!!!
For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...
Equipment return issues
Hi - seems to be a few similar posts on this topic - but just looking for some help resolving my specific issue which seems a little different.I’ve recently cancelled and was left guessing whether I’d be asked to return equipment (I.e. told I may be ...
My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
HiI cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April t...
Can't log in to Virgin Media and can't reset my password
I recently tried to log in to my Virgin Media account but my password wasn't accepted. I have tried on numerous occassions to reset it using the 'Forgot your password ' option. No matter what password I try, all 'strong' I get this; I've spent hour...
