I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...
Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...
I have been with Virgin for 14 years but I think this might be the end of the line for me ...I renewed my contract at the start of February 2024 for £81 per month. After receiving the written contract, I decided to cancel the mini-box, taking the mo...
Hi I need to speak to someone at VM about a billing query and had no luck with the WhatsApp messinging service.My account says my bill will increase to £39.16 as of 11th April, however my current bill due is £50.04 - can someone please explain the di...
For 4 or 5 days now I have been unable to view my bills online. When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...
I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...
In January, retentions offered me 'the same deal' I was on - roughly £75 for Max TV etc + o2 sim - and I've only just noticed they've been taking £75 PLUS £25 for the sim!I'm used to seeing the two bills go out separately, so didn't pay it any mind. ...
HiI received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to take off the sky sports add on asI don't need sports. I also want to check that it still includes netflix and the ability to divert ...
Hello,My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website. Should you receive notification of the request as I've not heard anything back and nothing has changed on my account. I have the date of d...
