HiI recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you hel...
Hi all.I called a month or so ago asking how much notice we'd need to give when moving Virgin to our new build house, and was told usually just 10 to 14 days, so, I called today to arrange a date.First twice I got thru to a foreign based call centre,...
I kept getting emails about renewing my contract so last week I finally got around to doing it. Logged on to my account and accepted the renewal offer which was being offered to me.I received 2 emails - one confirming the order number and pricing det...
My contract is shortly coming to an end, I was going to cancel but decided to check my deals on My Virgin Media App and accepted a new 18 month contract. Got a confirmation email with an order number and activation date of 27th March. This date has n...
Hello,There should be a reward board.I had Virgin Media installed on June-2023 with a reward recommendation from my brother.Guess what. Nil Reward.Aklamio are as useless as a Chocolate Teapot.Does Virgin ever honour a Reward.
I renewed my broadband package in November 2023, via web chat. During the chat I asked about annual price rises and the agent said if I recontracted that day they wouldn't apply to me. I thought this was a good deal, so I checked, twice, with the age...
Hi I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...
Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...
I've registered to use Virgin broadband yesterday, but when I try to create an online account, it shows me this error message while I set up the password.I'm sure the password fulfills the security requirements.
Hi everyone. OK so, I switched over to Virgin, with my 'kit' being delivered on the 25th (a few days ago). Talk talk rang me with a much better offer. The virgin equipment is sat on the side as I had to book an engineer to install a Virgin box on the...