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Account - Cable

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6865 Posts

Account - Mobile

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462 Posts

Activity in Manage Your Account

Re contract offer not activated

HiI recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you hel...

Mitch4 by On our wavelength
  • 88 Views
  • 4 replies
  • 1 kudos

Contract Renewal Issue

I kept getting emails about renewing my contract so last week I finally got around to doing it. Logged on to my account and accepted the renewal offer which was being offered to me.I received 2 emails - one confirming the order number and pricing det...

Killie81 by Joining in
  • 150 Views
  • 4 replies
  • 1 kudos

RENEWAL PROBLEMS

My contract is shortly coming to an end, I was going to cancel but decided to check my deals on My Virgin Media App and accepted a new 18 month contract. Got a confirmation email with an order number and activation date of 27th March. This date has n...

Hayze by On our wavelength
  • 26 Views
  • 0 replies
  • 0 kudos

Reward

Hello,There should be a reward board.I had Virgin Media installed on June-2023 with a reward recommendation from my brother.Guess what. Nil Reward.Aklamio are as useless as a Chocolate Teapot.Does Virgin ever honour a Reward.

No welcome email

Hi I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...

Virgin Account issues

Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...

Jlt2 by Joining in
  • 154 Views
  • 5 replies
  • 0 kudos

Cancellation

Hi everyone. OK so, I switched over to Virgin, with my 'kit' being delivered on the 25th (a few days ago). Talk talk rang me with a much better offer. The virgin equipment is sat on the side as I had to book an engineer to install a Virgin box on the...

Dtuck by Just joined
  • 67 Views
  • 2 replies
  • 0 kudos