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Over Billing!
As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something hadn't gone through their end and they couldn't give...
Resolved! If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
I renegotiated my contract a couple of weeks before it was due to expire and talked with an agent and accepted the deal they offfered which was £80/ month despite my phones now being billed separately on O2, as the old contract expired and moved into...
Cancelling after pre install
Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...
Switching suppliers - timing?
My VM contract expires within the month. A discount ended in December and I've been paying over the odds since then. With the recent price increase my package** price is due to rise to nearly £90 pm.**Mix TV, 125Mbps broadband plus Sky Movies.Sky are...
An monthly cost increase and change to contract just in one day
I called Virgin yesterday (05.04.24) and the agent added a landline rental to my package. She told me that the monthly cost is £31 and there is a one-off cost of £35 for the phone. I agreed with the changes. Then she sent me the contract, I reviewed ...
Moving home with Virgin is a nightmare
I just raised my second complaint with Virgin today cause noone was able to fix my bill in the last 4 weeks and the bill is £125 instead of £34! and imagine this when you are on direct debit and you are on a tight budget and you must pay the triple o...
Charged early cancellation fee on transfer
Good morningI've recently sold my flat and moved back in with family temporarily whilst I look for a new house.As part of the moving process I rang Virgin Media to cancel my account. Got through to a friendly British fellow. As I was in contract at t...
Resolved! Scam Emails?
The other day I got two emails from Virgin Media claiming that my current contract was coming to an end and I should apply for a new one for 18 months. My current contract does not end until September 24th this year, so I assumed it was a scam and ig...
Re activation after cancellation
Hi - I cancelled my services within 7 days of taking them out. I decided to re activate after I had been disconnected and had the discussion with the team on the phone yesterday. They said I’d get email confirmation that my services are being re acti...
Resolved! Was misinformed by VM customer service about nature of my contract
Renewed my contract in July 2023 over the phone, and was assured by the agent that it was a fixed contract paying. a fixed sum of £47 per month. I was surprised to see that my contract has gone up with the April 2024 price rise. I was misinformed by ...
