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Why was my TV package changed from Maxit to Max....I didn't authorise this. Also Broadband.
I've received an email stating my TV package is being downgraded from Maxit to Max.....why?As the landline is being removed that means another company have been in contact then? Is this why my TV package has been downgraded?As I cannot get Live Chat ...
Speed upgrade offer 50% off by text message
Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...
Resolved! Netflix Account Issues
Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.Reading thru more emails, i...
After help with astronomical bills
Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...
Disconnection and complaint
Not sure this is the right place to post but anyways this is mostly a rant as there seems not to be a way i can use the webform for a complaint and do not have the time to write a letter. I have been disconnected on the day after I requested to cance...
Contract renewal
Had an email Monday offering a new deal as we're out of contract in Sept. Downloaded contract terms etc and went back next day to agree them but the link has disappeared. Spoke to customer service who couldn't see the ‘contract information sheet numb...
Account not updated after agreeing contract change.
Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...
Renewal offer not honoured, customer support ignoring pre-contract
Hi, a few days ago (Monday) I received an email with renewal offers, due to my current contract nearing its end. On Monday evening I reviewed the automatically generated offers (which were pretty bad), and I was given the option of customising a rene...
Oops somethings gone wrong
trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks
Four Contracts in One Day
On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my ...
