Account - Cable
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Keep getting messages saying my VM contract has ended when it hasn't
I took the opportunity to renew my contract at the end of last year and chose an 18 month one with promotional prices valid until 9th June 2025. I was sent a copy of the contract and when I select 'View contract' in My Virgin Media, the correct infor...
Resolved! Invitation to discuss new contract
Our VM contract expires on 12/09/24 but today we received a text message from VM to remind us our contract is ‘coming to an end soon’ and asking us to ‘Recontract now’.We would not normally expect VM to be in touch about a new contract until much nea...
New contract not shown on website. No email.
Good Morning,I spoke to the renewals team on the 4th April and accepted a new deal. I was text messaged a contract which i signed and has been uploaded (03100003363168). However this contract hasn't been uploaded onto the website. I also never receiv...
TNT Sports incorrect charge
HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...
Switching / changing primary account holder
I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...
MSE £100 Bill Credit
Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.
Resolved! My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
HiI cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April t...
Trying to change contract
Hi allSo after getting a notification that my package is going up by £20 from May the 3rd I decided that I wanted to start a new contract on the 3rd of May (when my contract expires) which is just broadband only for £29.Online chat was no help, just ...
Cable my street
Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.I've attached an image to show where they're bei...
Moved house, kept package, lost TNT
Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...
