Account - Cable
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New contract - considering cancelling, CSP already installed
Virgin Media have just finished installing in our street and are obviously having a sales drive. My current contract with Now finishes at the end of May.The deal offered by the Virgin Media Salesman was attractive - Cheaper than my Now renewal, fast...
RENEWAL is impossible
Over a decade with Virgin and have lived their different levels of customer service over the years when it comes to renewal.And now, in 2024, a massive step backwards that indicates no one from Virgin have walked the UX journey themselves to renew wh...
House move VM account transfer gone wrong?
I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...
Trying to leave VM keep getting lied to....
After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...
Cancelled service not cancelled on my bill
Dear Virgin TeamOn 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.Can you investigate and confirm it's b...
Resolved! Invitation to discuss new contract
Our VM contract expires on 12/09/24 but today we received a text message from VM to remind us our contract is ‘coming to an end soon’ and asking us to ‘Recontract now’.We would not normally expect VM to be in touch about a new contract until much nea...
Reconnection and getting callback about new deal
Ive had my services reconnected and to be honest that was easier then expected. I had a callback from the agent who sorted it to confirm that everything was sorted and to discuss setting up a new contract. Unfrotunately we couldnt agree on a package ...
TNT Sports incorrect charge
HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...
Switching / changing primary account holder
I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...
Early termination Fee - new contract less than 14 days
Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...
