Account - Cable
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Contract renewal shambles - Round 2
Two weeks ago I had difficulty in renewing my VM contract. (Nothing unusual there, judging by this forum)! Fortunately the problems were pretty much resolved by Community Support.I then ordered an upgrade - activating Volt and taking up an O2 sim-onl...
Online Renewal Link Not Working!
Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...
VM April Price increase quoted not honoured
Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...
Resolved! Netflix Account Issues
Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.Reading thru more emails, i...
Account not updated after agreeing contract change.
Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...
Contract renewal
Had an email Monday offering a new deal as we're out of contract in Sept. Downloaded contract terms etc and went back next day to agree them but the link has disappeared. Spoke to customer service who couldn't see the ‘contract information sheet numb...
Complaint
I've lodged an official complaint via the online complaint form and emailed the "resolution team" directly twice but yet to receive any reply except a standard "we're sorry and will look into it". Anyone know how long it usually takes the resolution ...
After help with astronomical bills
Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...
Oops somethings gone wrong
trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks
Credit file
I am trying to email regarding a default of £0 effecting my joint mortgage application. This is severely effecting my mental health and is making me poorly.I am emailing creditfileamendements but I keep getting bounce backs can someone PLEASE HELP.
