Account - Cable
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6484 PostsActivity in Manage Your Account
Resolved! Constant calls from 0800 052 8675
Hi, I have been getting frequent calls recently from VM (0800 052 8675).When I did manage to answer one, I wasn't able to understand properly what the call was about -due to a combination of my poor hearing and the lady's accent.Can anyone suggest wh...
Resolved! Was misinformed by VM customer service about nature of my contract
Renewed my contract in July 2023 over the phone, and was assured by the agent that it was a fixed contract paying. a fixed sum of £47 per month. I was surprised to see that my contract has gone up with the April 2024 price rise. I was misinformed by ...
How do i get a VAT receipt?
Hi, I need to get the VAT shown on my Virgin Media bills starting from this month (April 2024). Is someone able to help with that? Many Thanks Chris
Re: Haven't received confirmation email
Hi I have a question about my upgrade just want to make sure its in process i can provide more details if neccessary
No confirmation of order
I recently cancelled my contract (internet+phone) due to the price, but I then received an email with a decent offer to ask me to stay. I signed up and received an email confirming my order, but haven't had anything else. The confirmation on the webp...
Virgin have completely messed up up my account and I can't get it resolved
I have been with Virgin for 14 years but I think this might be the end of the line for me ...I renewed my contract at the start of February 2024 for £81 per month. After receiving the written contract, I decided to cancel the mini-box, taking the mo...
New Contract Ordered but not yet implemented
Hi Did an online change to a new 18 month contract and received an email containing the new details . Order reference removed Order date Tuesday 19 March 24 Estimated activation date Friday 22 March 24. I have however just received my April bill wh...
Good Riddance Virgin
Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...
Scam Emails?
The other day I got two emails from Virgin Media claiming that my current contract was coming to an end and I should apply for a new one for 18 months. My current contract does not end until September 24th this year, so I assumed it was a scam and ig...
Retreave Live Conversation
I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account withi...
