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Resolved! Returning VM Equipment
I have cancelled my VM contract on 25th March 2024, so after 30 days notice it ends on 24th April 2024.I have received the returns box/package for the TV360 box and SHub3. I have disconnected both boxes and packaged them up into the returns box (incl...
Homeless - Not Getting Anywhere with Customer Service
My family and I am going to be homeless at the end of the month (Apr 2024), I've been with Virgin Media for 15 years, never missed a payment or had any issues being a loyal customer. Today I've spent 2 hours on the telephone trying to explain these c...
Jumping through hoops every 18 months .I have had enought of this rubbish.
I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...
Not yet receive the refund as promised
I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network. I contact them several times through webpage & wha...
eBilling but getting paper bills
I've been with Virgin Media since 2007 and registered for eBilling all that time. Last month I received an unsolicited paper bill along with a charge for £1.75.I complained and requested a refund of the paper bill charge.My complaint was mishandled: ...
Moving house to area not covered by virgin but still have to pay till the end of current contract?!?
We are moving house in a few weeks time after many years loyalty to virginmedia. I connected to a chat service to understand what the process is and was told we must pay the remaining 9 months on the contract in full - £180+ , this seems a bit harsh....
How long does it take for a speed upgrade to be actioned?
Hi,I upgraded to the 1gb service via the web on the 14th April 2024. I was sent the contracts and an estimated start date for the upgrade being the 17th April.I’ve not had any further update regarding a activation date and logging into my account it ...
Broken CATV cover
Hello,The CATV cover outside my property has been damaged and now there is a big hole which is quite dangerous as it is opposite a playground. Can someone be sent to fix it ASAP?
Contract renewal
Have received email from VM following phone discussions regarding renewing contract for reduced price.Date for expected activation date has passed and order number is not showing on my VM account even though order date confirmed in email was more tha...
[SOS] [Please Help] Virgin mix up Notice of leaving and 30-day early termination, and keep charging me
My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....
