Account - Cable
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6614 PostsActivity in Manage Your Account
No netflix activation, support not able to help
HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...
Account Suspended
I had my account suspended out of the blue yesterday afternoon. My account information stated this was for none payment but upon checking my account and bank account I am up to date, as all direct debits have been taken. I have now spoke to three dif...
unable to login to my virginmedia account,email address not recgonized
I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.
Moved House - New Contract?
I'm sending this message after a call that lasted for 1 hour and 32 minutes earlier today and got me nowhere.I renewed with Virgin in December '22 for 18 months and then moved house in April '23. Imagine my surprise today when I saw my upcoming bill ...
Being made homeless and expected to pay to leave Virgin early.
Hello,I have been issued a Section 21 no fault eviction notice, spoken to customer services to cancel the remainder of my contract only to be told that even though I am to be made homeless I need to pay almost £600 to leave my contract early. My onl...
Resolved! Homeless - Cancellation Fee, Poor Customer Service
Hi, Ive been a customer of VM along with my family members who all use the service for YEARS.I have been made homeless through no fault of my own and was evicted by the landlord on the 17th October, i have no new fixed address and am staying with fre...
Out of contract Cancellation
I have just got off the phone to virgin media. I am out of contract. Yet Virgin Media insist on sending me emails saying they will waive the early exit fee if I supply my new address. My new address already has an ISP. I have no use for Virgin Media ...
Billing Query
Hi I need to speak to someone at VM about a billing query and had no luck with the WhatsApp messinging service.My account says my bill will increase to £39.16 as of 11th April, however my current bill due is £50.04 - can someone please explain the di...
Resolved! Cancellation
Hello,My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website. Should you receive notification of the request as I've not heard anything back and nothing has changed on my account. I have the date of d...
Just noticed I've been tricked into paying more by Virgin.
In January, retentions offered me 'the same deal' I was on - roughly £75 for Max TV etc + o2 sim - and I've only just noticed they've been taking £75 PLUS £25 for the sim!I'm used to seeing the two bills go out separately, so didn't pay it any mind. ...
