I renewed my broadband package in November 2023, via web chat. During the chat I asked about annual price rises and the agent said if I recontracted that day they wouldn't apply to me. I thought this was a good deal, so I checked, twice, with the age...
Hi I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...
Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...
I've registered to use Virgin broadband yesterday, but when I try to create an online account, it shows me this error message while I set up the password.I'm sure the password fulfills the security requirements.
Hi everyone. OK so, I switched over to Virgin, with my 'kit' being delivered on the 25th (a few days ago). Talk talk rang me with a much better offer. The virgin equipment is sat on the side as I had to book an engineer to install a Virgin box on the...
Hi! Please help! Set up a new contract today only to have homework’s added for an extra £9.99 a month! I didn’t want this added to my bill and would like it removed. I’ve tried calling and been hung up on and left on hold twice for at least 20mins ea...
HiI recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you hel...
I have completely forgotten my account details as its been awhile. I am getting emails saying my sim plan bills are in My VM account but cant access them. I tried calling customer service but have been waiting for WAYY to long what can i do?
Got a letter to say price is rising in april so i rang and was told my bill from £25.50 will go up to £55 so was misinformed firstly as was also told 18 month contract when the price hike happens i wont be affected and was informed whilst in contract...
Hi, I want to add sky sports hd to my package but my email address is linked to my old and not new account. Can you link my email address to correct account please ?