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[SOS] [Please Help] Virgin mix up Notice of leaving and 30-day early termination, and keep charging me
My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....
Contract Renewal
Hi,My contract was ended next month and yesterday I have my 30 days notice.Today I received a call from retentions and agreed to renew for a further 18 months. Rather than bore you with the services I got, the cost was £61 which I accepted. I recei...
Switching suppliers - timing?
My VM contract expires within the month. A discount ended in December and I've been paying over the odds since then. With the recent price increase my package** price is due to rise to nearly £90 pm.**Mix TV, 125Mbps broadband plus Sky Movies.Sky are...
Charged early cancellation fee on transfer
Good morningI've recently sold my flat and moved back in with family temporarily whilst I look for a new house.As part of the moving process I rang Virgin Media to cancel my account. Got through to a friendly British fellow. As I was in contract at t...
Resolved! If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
I renegotiated my contract a couple of weeks before it was due to expire and talked with an agent and accepted the deal they offfered which was £80/ month despite my phones now being billed separately on O2, as the old contract expired and moved into...
Renewed contract, but not showing on my account, and package has not changed.
As my contract has expired, yesterday I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and ...
Over Billing!
As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something hadn't gone through their end and they couldn't give...
Cancelling after pre install
Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...
An monthly cost increase and change to contract just in one day
I called Virgin yesterday (05.04.24) and the agent added a landline rental to my package. She told me that the monthly cost is £31 and there is a one-off cost of £35 for the phone. I agreed with the changes. Then she sent me the contract, I reviewed ...
Moving home with Virgin is a nightmare
I just raised my second complaint with Virgin today cause noone was able to fix my bill in the last 4 weeks and the bill is £125 instead of £34! and imagine this when you are on direct debit and you are on a tight budget and you must pay the triple o...
