Hi all On December 1st I received an email saying "Happy with your current package? Renew Today!" Same package, same speed and less hassle! I clicked the link "Renew your contract where I was taken to a page that showed me that I would be getting exa...
I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...
HiI haven’t received my free LG TV and it’s more than 55 days now. When I reached out to customer care in the first month he mentioned I will receive it in 28 + 14 days. And also I had received following message at the time of account activation.‘Gre...
HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...
For 4 or 5 days now I have been unable to view my bills online. When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...
I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...
HiI received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to take off the sky sports add on asI don't need sports. I also want to check that it still includes netflix and the ability to divert ...
Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...
Hi I need to speak to someone at VM about a billing query and had no luck with the WhatsApp messinging service.My account says my bill will increase to £39.16 as of 11th April, however my current bill due is £50.04 - can someone please explain the di...
Hello,My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website. Should you receive notification of the request as I've not heard anything back and nothing has changed on my account. I have the date of d...