Why can't they just attach a pdf to the email?Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.This morning I clicked o...
Good Morning CommunityDec 23 I got the renew early email and renewed - same package (still have email) for a lower price.In Jan I realized I had channels missing, 2nd Tier redemptions sorted it out, then rang back a few days later to say it had been...
Arranged with Virgin to be disconnected on 2nd April, woken up today to broadband and tv having been turned off, technical support no help, said I was told the wrong information when cancelling and there was no way it would be turned back on as it wa...
Hello, we received a quick start package as recommended by virgin media when we entered our address. An engineer was not assigned to install one so we assumed everything we needed was in the box, we received the box yesterday and are disappointed to...
Hello. During a second VM visit, as part of verbal contract negotions, your VM Field Sales agent explicitly assured me that if I signed up that night on my doorstep;1) I'd be sent a Hub5 + V360 self-install package (I was explicit as an ex-VM custom...
I have always been with virgin media. I moved to this property 30 months ago and have been on Virgin since then. I told them my Virgin had not been working, but no one listened. The engineer came today and told me that the Virgin cables hadn't been r...
Virgin media messed up when moving me over to new home in November and say I owe them money on the account at the old address which is now a previous account I can't access. I have screen shots of evidence and bank/ credit card statements to show all...
Over a decade with Virgin and have lived their different levels of customer service over the years when it comes to renewal.And now, in 2024, a massive step backwards that indicates no one from Virgin have walked the UX journey themselves to renew wh...
When I moved house, my contract was renewed and now I feel deceived because I did not approve it. Also, I was not allowed to cancel while moving and I waited for 3 months for the internet to be connected. Now I get an email saying my bill is now £51....
I am leaving Virgin at the end of March, but yesterday I received a bill for the month of April? how can I get this sorted?why have I been sent this? I have a disconnection date from Virgin.Ken