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6517 PostsActivity in Manage Your Account
Had a renewal email- some questions
Hi all,i have a loyalty bonus at the moment but got this email "It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew.You can browse, work, stream, and game just l...
Resolved! End of contract but need a new price and upgrade
My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good!I've seen threads in the past on here about the best way to get a new d...
Credit file - missed payment incorrectly added
Today I was made aware of some updates on my credit file related to missed payments on my Virgin Media account. I've already been in touch with your customer service team who have confirmed there is no valid reason for these missed payment entries to...
Missed payment on credit file
Hi, there is a missing payment showing on my credit report from Virgin telecom - I had a new bank account opened up in February and have contacted Virgin to update the details on the 4td of March which the phone call was followed by an email confirma...
Equipment Return
Hi - I recently split up with my partner and was the account holder for VM at the property. She wanted to take over the account/services without disruption, and we were advised by VM over the phone that a transfer was possible. However this did not g...
Need to cancel volt package
Was told by customer service that the volt package would give me free boosters for £32 a month they sent me a contract later on for £ 60 a month I don’t want this how do I cancel ?
New contract offer not gone through
I have this same issue, any chance you can sort please @Ashleigh_C
[SOS] [Please Help] Virgin mix up Notice of leaving and 30-day early termination, and keep charging me
My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....
Just been sent pre-contract documents for a re-newal i didnt agree to?
HiI’ve just received my renewal offer email which I clicked through and chose ‘not for me’ which applied a discount, then I clicked still not interested… then suddenly in my inbox I’ve received pre-contract documents when I haven't accepted anything!...
Just noticed I've been tricked into paying more by Virgin.
In January, retentions offered me 'the same deal' I was on - roughly £75 for Max TV etc + o2 sim - and I've only just noticed they've been taking £75 PLUS £25 for the sim!I'm used to seeing the two bills go out separately, so didn't pay it any mind. ...
