Account - Cable
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6497 PostsActivity in Manage Your Account
Charged £17.99 for Netflix....I never joined?
A few days ago while browsing the homepage on my Virgin Media tv I just clicked on Apps and wondered about the Netflix as I'd left them 6 months ago due to increasing prices.I landed on their page and I then went back to the homepage.I NEVER joined t...
Contract Renewal
Hi,My contract was ended next month and yesterday I have my 30 days notice.Today I received a call from retentions and agreed to renew for a further 18 months. Rather than bore you with the services I got, the cost was £61 which I accepted. I recei...
Renewed contract, but not showing on my account, and package has not changed.
As my contract has expired, yesterday I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and ...
New contract offer not gone through
I have this same issue, any chance you can sort please @Ashleigh_C
New Contract Taken Out - Incorrect Billing Amount on Bill
Hi AllMy latest bill upcoming bill is incorrect. I took out a new contract on Thursday 15 February 24 online as I was i was offered a new deal and got the confirmation via email stating the following: Order Date:Thursday 15 February 24Main services:...
Resolved! TV
Could someone please explain why for last six month I have been paying(as part of package}but not receivingNETFLIXand TNT ultra
Over Billing!
As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something hadn't gone through their end and they couldn't give...
New contract different to what was agreed pre-contract
I entered into a new agreement on 21st March after talking with one of your advisors on web chat. The initial monthly cost was agreed for Volt Gig1 Broadband, I received the email with the subject of "Virgin Media Order Documents" with the attached ...
Cancelling after pre install
Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...
Re activation after cancellation
Hi - I cancelled my services within 7 days of taking them out. I decided to re activate after I had been disconnected and had the discussion with the team on the phone yesterday. They said I’d get email confirmation that my services are being re acti...
