I am a pensioner and have been a Virgin customer for over 20 years and before that was with companies that Virgin purchased.In general, I think the customer service is very good. The broadband service where I live is extremely & frustratingly interm...
im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...
HiI cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April t...
For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...
Hi, i've been trying to set a deal up for a friend and family discount, I keep sending the link and when he receives the email it shows the offer I've recommended but then when he clicks on the link the offer is no longer there?
If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...
My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good!I've seen threads in the past on here about the best way to get a new d...
I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network. I contact them several times through webpage & wha...
I was told of an annual price rise to my Virgin services, taking the total cost to around £94 a month. When I logged on they offered a few options to renew my contract and I choose to carry on with the same package for 18 months at £65 per month. Vir...
