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Account - Cable

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6875 Posts

Account - Mobile

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462 Posts

Activity in Manage Your Account

Virgin media incompetence

Virgin media messed up when moving me over to new home in November and say I owe them money on the account at the old address which is now a previous account I can't access. I have screen shots of evidence and bank/ credit card statements to show all...

Robh1234 by Just joined
  • 29 Views
  • 1 replies
  • 0 kudos

RENEWAL is impossible

Over a decade with Virgin and have lived their different levels of customer service over the years when it comes to renewal.And now, in 2024, a massive step backwards that indicates no one from Virgin have walked the UX journey themselves to renew wh...

VirginRenewal.png
VROODER by Just joined
  • 275 Views
  • 2 replies
  • 4 kudos

Account Renewal from January

Good Morning CommunityDec 23 I got the renew early email and renewed - same package (still have email) for a lower price.In Jan I realized I had channels missing, 2nd Tier redemptions  sorted it out, then rang back a few days later to say it had been...

andypat by On our wavelength
  • 45 Views
  • 2 replies
  • 0 kudos

No Virgin Wall Socket

Hello, we received a quick start package as recommended by virgin media when we entered our address. An engineer was not  assigned to install one so we assumed everything we needed was in the box, we received the box yesterday and are disappointed to...

casquith by Just joined
  • 30 Views
  • 1 replies
  • 0 kudos

Virgin Account issues

Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...

Jlt2 by Joining in
  • 188 Views
  • 9 replies
  • 0 kudos

Contract renewal

I moved house in August, normally my contract  have ended this month, so they did not allow me to cancel while I was moving, they said that I would have to pay money if I canceled, this week I received an e-mail that my bill, which was £24, would now...

Something nice about virgin

I'm leaving this weekend and they just called me to say that they can't guarantee at what time on Sunday my connection will go down as it automated. They said if it goes down and I still need it I can ring up and they can reconnect me, but as its a b...

thiago34 by Just joined
  • 50 Views
  • 1 replies
  • 1 kudos