I have always been with virgin media. I moved to this property 30 months ago and have been on Virgin since then. I told them my Virgin had not been working, but no one listened. The engineer came today and told me that the Virgin cables hadn't been r...
Virgin media messed up when moving me over to new home in November and say I owe them money on the account at the old address which is now a previous account I can't access. I have screen shots of evidence and bank/ credit card statements to show all...
Over a decade with Virgin and have lived their different levels of customer service over the years when it comes to renewal.And now, in 2024, a massive step backwards that indicates no one from Virgin have walked the UX journey themselves to renew wh...
Good Morning CommunityDec 23 I got the renew early email and renewed - same package (still have email) for a lower price.In Jan I realized I had channels missing, 2nd Tier redemptions sorted it out, then rang back a few days later to say it had been...
Hello, we received a quick start package as recommended by virgin media when we entered our address. An engineer was not assigned to install one so we assumed everything we needed was in the box, we received the box yesterday and are disappointed to...
When I moved house, my contract was renewed and now I feel deceived because I did not approve it. Also, I was not allowed to cancel while moving and I waited for 3 months for the internet to be connected. Now I get an email saying my bill is now £51....
I am leaving Virgin at the end of March, but yesterday I received a bill for the month of April? how can I get this sorted?why have I been sent this? I have a disconnection date from Virgin.Ken
Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...
I moved house in August, normally my contract have ended this month, so they did not allow me to cancel while I was moving, they said that I would have to pay money if I canceled, this week I received an e-mail that my bill, which was £24, would now...
I'm leaving this weekend and they just called me to say that they can't guarantee at what time on Sunday my connection will go down as it automated. They said if it goes down and I still need it I can ring up and they can reconnect me, but as its a b...