Account - Cable
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6636 PostsActivity in Manage Your Account
Speed upgrade offer 50% off by text message
Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...
Resolved! Trying to leave VM keep getting lied to....
After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...
Online Renewal Link Not Working!
Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...
MSE £100 Bill Credit
Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.
VAT invoices
Hi Virgin, could you please provide vat invoices for my account for the last 12 months and then moving onwards. I have read over numerous questions and replies which indicate this is possible. Thanks!
Re: Re: Virgin media Netflix accont added without my authorisation repeatedly
Hi my 83 year old mother is having exactly the same problem. I have contacted Netflix and I got the same reply as in your post. I then contacted Virgin Media and they said that it wasn’t their problem either. After further discussions, the online cha...
Where do I find my broadband contract end date??
Hi I don't seem to be able to find the end date of my contract anywhere? I've looked everywhere on my account etc. My bill states when it starts but nothing about when it ends. thanks
Unjust impact on credit score - Status 3
I subscribed to Virgin in 2021 while I lived up north. I paid monthly as required. I moved house to another town and I opted to discontinue the service because the new location did not have a connection from Virgin. The exit customer service guy conv...
Account not updated after agreeing contract change.
Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...
Four Contracts in One Day
On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my ...
