HiI received a re contract offer of £78 and have been trying to speak to someone about this as I want to know how to take off the sky sports add on asI don't need sports. I also want to check that it still includes netflix and the ability to divert ...
In January, retentions offered me 'the same deal' I was on - roughly £75 for Max TV etc + o2 sim - and I've only just noticed they've been taking £75 PLUS £25 for the sim!I'm used to seeing the two bills go out separately, so didn't pay it any mind. ...
Hello,My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website. Should you receive notification of the request as I've not heard anything back and nothing has changed on my account. I have the date of d...
Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...
Ordered Gig1 Fibre Broadband with an estimated delivery of 08/04/24 its been over 2 weeks and still not heard anything since the initial order confirmation. I have not even been given an account number yet to follow up my order.
Hello there was just wondering if someone could give me about of help.I recently followed a link to recontract with virgin by email. I received my pre contract documents straight away and my order summary does this mean everythings gone through or do...
I have been with Virgin for 14 years but I think this might be the end of the line for me ...I renewed my contract at the start of February 2024 for £81 per month. After receiving the written contract, I decided to cancel the mini-box, taking the mo...
I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...
my contract ran out and they said I can get a new contract for £95 going to £115 after a few months but when I accepted the deal turns out Virgin did not know about the deal they offered and the price went UP and they made a charge of £10 for "packag...
