on 15-10-2010 19:28
The chat room adultchat.uk.com/adultchat.html won't load properly for me. I get as far as being able to enter my nickname and it says signing in with nickname ___________ but then the page won't load any further. This only happens since I've signed up with Virgin broadband, the site works perfectly on my internet dongle from another provider. Any help is appreciated
on 16-10-2010 12:47
Could you please let us know how long this issue has been ongoing for you? I've tested the login from this end and I'm able to access the site without any issues.
on 16-10-2010 21:53
I signed up with Virgin about 3 weeks ago, it's been an issue from the start. I can connect to this site via any other internet provider but not via Virgin. I've tried about 4 laptops to access it and it hasn't worked. Just stops working after I enter my nickname. I have all the latest versions of java etc and my laptop accessed that website no problem last night when I used my old internet dongle from 3.
on 17-10-2010 11:42
I believe that this is likely to be caused by an issue with the Virgin Media hub which is also affecting other chat sites on the Internet.
Our engineers are working closely with the hub's manufacturer, netgear, on reference F001389336.
on 19-10-2010 14:07
It is likely that we will need to run some additional tests to determine whether this chat room issue is linked to the known issue logged under ref F001389336. I have requested further clarification on this issue for you and will let you know as soon as possible.
on 22-10-2010 09:25
We should have a fix shortly, confirmation of this should be appearing in this thread in the next day or so. If you're still having a problem once the fix is in place please let us know.