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Emerging Talent
gost3
Posts: 14
Registered: ‎25-02-2013

Virgin CONTRACT TERMINATION FEE

Hi there,

 

I recently cancelled my internet and phone (keeping the tivo). I am outside of my contract terms but have been charged a termination fee. Why?

 

CONTRACT TERMINATION FEE INTERNET £20.00
CONTRACT TERMINATION FEE PHONE £4.00
One-off charges & credits total £24.00
Other fees, charges & credits total* £24.00
*Prices correct as at today's date.

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Superuser
nodrogd
Posts: 4,861
Registered: ‎21-04-2010

Re: Virgin CONTRACT TERMINATION FEE

The Forum Team won't be able to answer this due to Data Protection Restrictions. You will need to phone customer services for an explanation.

Cable customer since 1993. Services: XL TV, Sky Sports & Movies (2xV+), XL Telco, 100Mb BB, Virgin PAYG Mobile
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Bright Spark
badge32
Posts: 59
Registered: ‎22-12-2013

Re: Virgin CONTRACT TERMINATION FEE

[ Edited ]

Why? He is asking why has he been charged. Surely you can give him a simple reason without having to go into his account details and if others have had same problem they can just look on here.

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Superuser
apcyberax
Posts: 17,457
Registered: ‎03-05-2010

Re: Virgin CONTRACT TERMINATION FEE

how do you give a answer without going into the account.

Upgrade or chanced started a new contract.
No one can cell without access to the account
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Forum Team
John_G
Posts: 7,128
Registered: ‎20-05-2013

Re: Virgin CONTRACT TERMINATION FEE

Hi All, 

Apcy and Nodrogd are correct. We are unable to look into accounts and billing information due to data protection laws. I'm afraid, Gost, that you'd need to call in to our customer service team on 150 or 0845 454 1111 to discuss this. 


John
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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Emerging Talent
gost3
Posts: 14
Registered: ‎25-02-2013

Re: Virgin CONTRACT TERMINATION FEE

Okay, without going into my account, and without anything to do with my account, please can you list off the reasons there would be this charge on accounts closing down which are well past their contract terms?

 

CONTRACT TERMINATION FEE INTERNET £20.00
CONTRACT TERMINATION FEE PHONE £4.00

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Superuser
apcyberax
Posts: 17,457
Registered: ‎03-05-2010

Re: Virgin CONTRACT TERMINATION FEE

you had Phone and XXL internet and had 1 month left on your contract.

You must of changed the package. Called to lower price or added or removed a service 11 months ago
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Emerging Talent
gost3
Posts: 14
Registered: ‎25-02-2013

Re: Virgin CONTRACT TERMINATION FEE

I cancelled phone and internet, but kept the TV and wasn't told of these charges. I've had no changes to my virgin media services for 24 months.
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Superuser
BenMcr
Posts: 12,806
Registered: ‎11-08-2009

Re: Virgin CONTRACT TERMINATION FEE

[ Edited ]

gost3 wrote:

Okay, without going into my account, and without anything to do with my account, please can you list off the reasons there would be this charge on accounts closing down which are well past their contract terms?

 

CONTRACT TERMINATION FEE INTERNET £20.00
CONTRACT TERMINATION FEE PHONE £4.00


Contract termination fees are here http://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-dis...

 

However, if you are outside of contract, you shouldn't have been charged those - instead your services run for 30 days once you give notice, and that should be only thing you pay for the disconnecting services.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Brainbox
ncw999
Posts: 80
Registered: ‎23-08-2011

Re: Virgin CONTRACT TERMINATION FEE

I've just had the same - I'm over a year out of my minimum contract, and I've cancelled my TV service.  Nothing was ever mentioned on the phone but the new contract shows a one-off charge of £15 as a termination fee. 

 

What??????

 

I've sent in my complaint and await a response.......

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