on 25-01-2012 12:33
Why are my broadband speeds so insanely slow in the evenings? It's so slow that I can't even stream YouTube videos without them being continuously interrupted so that it takes 10 minutes to stream a 2 minute clip. I'm supposed to be on the (L) package.
Is anybody else very disappointed with the evening speeds?
on 25-01-2012 20:48
to check the connection:
Inside the modem are various web pages that contain useful information about your connection. When reporting a connection fault it may be useful to include some of the information found within these pages. To view them open up your web browser and type 192.168.100.1 into the address bar and press Enter.
The main information the Support team are interested in are the Downstream Power Level/Levels, Upstream Power Level and Downstream SNR (called RxMER on some modems). Depending on the model of modem you have this information will either be located in the ‘Signal’ page or the ‘Downstream’ and ‘Upstream’ pages.
Please note some modems will require you to log in before you can view these pages. The login details for both the username and password is root.
Virgin Media Hub
Our new Hub has this information in a slightly different place. You'll need to go to this link http://192.168.0.1 and use the username: admin and the default password: changeme. Then click on the 'Connection' link that's part of the 'Maintenance' section for the information you'll need.
Virgin Media Superhub
Our new Superhub has this information in a slightly different place. You'll need to go to this link http://192.168.0.1 (or to 192.168.100.1 for a Superhub operating in Modem Mode) and use the username: admin and the default password: changeme. Click on the ‘Advanced Settings’ link (in red beneath the three settings/status options), then click on the ‘Connection’ link on the left.
how are you connecting via wired or wireless connection??
can you take a look at - Speed Problems? Read this checklist first. - Help & Support Forum and post results, can you do the following on a wired connection
on 30-01-2012 15:20
The UBR which handles your connection is currently suffering from very high utilisation, particularly at peak times. This has been raised to our network teams under reference F001869148. Work to resolve this issue is currently scheduled to take place on Feb 2012 (although this may be subject to change).
We're very sorry for the inconvenience this has caused.
on 08-02-2012 22:32
i can also confirm this is effecting the Bexleyheath area (DA7) and has been for the past 2 days
its very slow in the evening and back to normal by the morning
on 08-02-2012 23:04
Same here in north London NW5. Is it possible when it will be sorted ...it is rather annoying, i can't watch anything streaming online...not to mention downloading.
Funny thing I have receive the letter from Branson that they will double up my speed for free...
Is it possible when this problem will be sorted?
on 08-02-2012 23:10
11-02-2012 01:00 - edited 11-02-2012 01:05
Mine too is extremely slow at almost all times of the day, especially on YouTube. Again it can take 5 minutes to load a 2 minute clip. Postcode is TW1.
|Current System Time:Sat Feb 11 01:02:30 2012|
on 11-02-2012 03:58
i notice that your downstream power is showing way too high is this should around -3dbmv to about +6dbmv. this would need to be looked at by a service tech from virgin 2 ways to complete this:
1. wait for a forum admin to respond 5+ days average wait, if you do want a forum admin to arrange service tech for you, can you include what timeslot/days would be more suitable for you:
Monday to Friday(8-12pm, 12-4pm, 4-7pm)
Saturday (8-12pm, 12-4pm)
2. call up virgin media via 150 or 0845 454 1111 and advise them of the high downstream power on your modem config page.. they are open 24/7, if you do call up virgin media and a service tech is arranged for you, can you post here.
hope this helps
on 16-02-2012 13:09
Have you tried the advice given in the last post that would be the best thing to do ?
on 17-02-2012 23:15