on 04-01-2012 17:07
I am due to have an engineer visit on Friday 6th to upgrade my 20mb internet to 100mb and install a tivo box.
I was wondering exactly what the engineer will be doing,
At the moment I have a cable coming into the house which goes into a small white box with Blueyonder written on it. A single cable then comes out of this and is split one end going to my modem and the other going to a V+ box.
Will the engineer need access to the blueyonder box? or need to replace any cabling? or is it a box swapping exercise ?
on 05-01-2012 14:56
yes the box will be replaceed with a virginmedia superhub, they'll also be checking signal levels for downstream on 4-5 channels & SNR with upstream also getting checked, and adjusted if need be.
the engineer might need access to the blueyonder box, all can be done from where your current modem is.