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Fresh as a Daisy
Grindr
Posts: 3
Registered: ‎11-06-2010

Unable to connect to Grindr using Wifi

Hey there,

 

I've heard from hundreds of Grindr guys that they are unable to connect to our App when using Wifi provided by Virgin Media. There isn't a email address to contact for support and I am based in the US. Is there a way to speak to an engineer who might know how to get our IP address unblocked from Virgin Media's servers?

 

Grindr is a application on BlackBerrys and Apple Mobile devices thats immensely popular if that helps you all out.

 

Eddie

Grindr Developer

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Trust Me, I’m a Doctor
Ignition
Posts: 2,240
Registered: ‎18-08-2009

Re: Unable to connect to Grindr using Wifi

Have you checked their contact list on RIPE, Europe's version of ARIN?

 

Has an email address for their NOC there, just do a bit of whois-ing and you'll find them.

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If you found my post helpful I'm clearly not trying hard enough.
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Fresh as a Daisy
Grindr
Posts: 3
Registered: ‎11-06-2010

Re: Unable to connect to Grindr using Wifi

I have done that but I have yet to hear a response from anyone. Plus I find things under Virgin Active not Virgin Media.

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Fresh as a Daisy
vSFU
Posts: 3
Registered: ‎12-06-2010

Re: Unable to connect to Grindr using Wifi

[ Edited ]

Virgin Active is a gym chain.

Virgin Media customer services -  +44 845 454 1111 - though tihs number may not work from outside the UK, but will if you try calling via Skype.

I'm using Virgin Media and have not been able to connect for the past couple of days.

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Fresh as a Daisy
Grindr
Posts: 3
Registered: ‎11-06-2010

Re: Unable to connect to Grindr using Wifi

Its weird that Virgin Active is listed as an ISP on the RIPE database and there is no mention of Virgin Media. I would rather get an email contact from an engineer because customer service number either take forever to get in contact with someone or don't know how to escalate to an engineer. Plus there is usually alot of Back & forth and its easier via email.

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Super-Solver
Lee_G
Posts: 5,521
Registered: ‎16-03-2010

Re: Unable to connect to Grindr using Wifi

Hi Grindr,

 

Are you able to provide us with IP details of the server customers would connect to when using this app?  Also if you're in contact with the affected customers could you ask them to post in this thread so we will be able to provide our network team with examples of some of the connections affected?

 

 

Regards,

Lee Grant

Help & Support Forum Team


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One to Watch
chedog
Posts: 5
Registered: ‎14-06-2010

Re: Unable to connect to Grindr using Wifi

Confirmed as a Virgin Media Customer, that grindr has refused login via wifi since mid week last.

 

I have made a request to Grindr Tech for the IP's as they have been trying to sort this issue out for me too.

 

Virgin - Please contact me if you want to analyse the traffic from My IP to help pin it down.

 

Will post as soon as have further details.

 

JonT 

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One to Watch
chedog
Posts: 5
Registered: ‎14-06-2010

Re: Unable to connect to Grindr using Wifi

Try researching if any of the following are being blocked by Virgin as follows

 

184.72.0.0/15

 

216.157.0.0/18

216.157.64.0/19

216.157.96.0/20

 

72.21.192.0/20

74.125.0.0/16

 

These are the IP ranges noted by Whois lookup for the

various IP addresses attempted by iPhone when hitting the Grindr Sign On button

I believe the actual sign on is the 216 addresses

as 72 and 74 are amazon & google inc, probably used for the advertising.

 

Regards

JonT

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Fresh as a Daisy
Applez
Posts: 3
Registered: ‎14-06-2010

Re: Unable to connect to Grindr using Wifi

I'm also unable to sign on to Grindr though Virgin Media ISP. This has been going on for nearly a week now. Can't see how Virgin Media can choose what websites I can and cannot go on to when it's me who pays the bills! Seriously reconsidering to change ISP's if this is the customer service I am going to start getting from Virgin Media - it best be sorted soon.

Alex.
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One to Watch
chedog
Posts: 5
Registered: ‎14-06-2010

Re: Unable to connect to Grindr using Wifi

Hi Lee (& Other Virgin Customers)

 

I have sussed the problem (as far as me got it working)

The problem is not blocking by Virgin as such, it's a ropey Virgin DNS server

 

The DHCP settings for Virgin give the DNS as

194.168.4.100

194.168.8.100

 

Using these dns [either of them] the Grindr logon problems continue.......

 

Substituting Google's public DNS settings

8.8.8.8

8.8.4.4

 

And voila Grindr Access is restored !!

 

 

 

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