on 01-12-2010 10:25
I have two user accounts on my laptop - a 'main' one [me, the main user with administrator status] and a 'guest' account. Since last week I have only been able to get online using the 'guest' account. Using my main account won't let me on and I have checked and re-checked all settings. The modem is working fine.
I reckon that my laptop was "attacked" by a viscious virus or Trojan which was trying to tempt me to buy anti-virus software and wouldn't let me out of it's "grip" whatever i tried.
I've since run my AV and Registry fix to distraction and get "no viruses found" results.
on 02-12-2010 13:46
well you need to install a more complex scanner something like malwarebytes, can you post the version of windows your running?
to fix this download = http://download.cnet.com/3001-8022_4-10804572.html
log into your other account, and try and run the program, check for updates and then do a full scan and let it SCAN it will take some time anything from 30mins to over an hour. DONT go online while it scanning and then remove anything it finds. and repeat until it finds nothing.