Unable to access My Bills

[Andyoak]

Unable to access my billing info online.  I keep receiving the folloiwng info.  Maybe paper bill are better at least you can get access.

Oops

We're sorry, but there's a technical hitch and we can't show your My Bills Overview at the moment. Please try again later or visit My Virgin Media Home.

Please advise if this is a short term problem.

[snorks]

Me too I am unable to access my bills with the same message and it very irritating as today is the best day for me to view them. Will try again later today.

[Gethsemane]

been same for me for over a week now

[snorks]

Just tried again still no luck will try again tomorrow.

[Amer_Z]

Hi all,

I'm very sorry to see you are all experiencing problems to view your bills. We need you all to phone in, to progress with this issue. So we can pass DPA and try and replicate the fault. The number is 151 free from a Virgin landline or 0845 454 1111 from any other phone. Once the issue is identified. This will be escalated to our IT platform department. Usually takes between 5-7 working days to resolve.

Thank you all for your patience.

[Gethsemane]

my virginmedia no longer supports Firefox or Chrome

[apcyberax]

my VM does still support firefox and chrome, Its been confirmed by one of the teams that works on the site

[Amer_Z]

Hi Gethsemane,

I concur with Apcyberax. My VirginMedia is accessible with Firefox or Chrome. I use Chrome at home personally with no issues. Worthwhile re-installing your browser(s) again. Can you confirm the steps you taken to resolve this?