Too late to cancel?

[jonny3humps]

We had VM 30MB BB installed 23rd December in our new house (ONLY because BT were asking £130 to activate the landline unless I took an 18 month BB deal with them the #!$%ers).

Due to the festive hols and spending most of my spare time decorating since, I have not used the connection that much until the last couple of weeks and I HATE IT AND WANT TO CANCEL is it too late?

The reason I hate it is because of traffic shaping. Only once have I maxed the line out. As I'm sure you are aware, regardless of what speed test sites tell you, Newsgroups are the only true test of speed as they will always use all of your bandwidth. Unless you are being throttled.

I do not download exessively perhaps 20 gig in the last 6 weeks; I use Newsgroups for legitimate purposes as it is just about the only way to share large files for the price.

I was with SKY for 5 years, not once, not ever, did they throttle my downloads. I could download 24/7 - 7 days week and never, ever below 19.4 Mbs.

Virgin BB is rubbish, I was trying to download a file I needed in a hurry to take out with me at the weekend. Sky it would have taken 1 hour max. On my new **bleep**py virging media (i'll stop using capital letters for vm as they are a mark of respect or importance) connection it took 8 hours. I lost a business deal because of it.

By the way I have worked as an IT engineer for 24 years so do not be telling me it was do to my equipement and the rest of that bull, I tried everything to speed it up. I had been 'traffic managed'.

How come SKY don't need to do it and vm do? Got a letter saying I'll get 60 Mbs in the next 18 months but what is the £$%~ing point as I never download anything in the middle of the night!!!

Am I stuck with a lengthy contract? Advice most welcome please.

[AMD87]

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jonny3humps wrote:

I lost a business deal because of it.

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why meantion that? this is a residential service not a business services thatfore this point is not important is it

[SheziKalebra]

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AMD87 wrote:

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jonny3humps wrote:

I lost a business deal because of it.

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why meantion that? this is a residential service not a business services thatfore this point is not important is it

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Props to this! Your broadband is for residential use only. If you would like to complain that you lost business deals in regards to your broadband connection you would first need business broadband and would have to pay for it.

[SheziKalebra]

Yes you are under contract. Thats why they always say you should read the smallprint before signin' the papers.

Traffic management is not a valid excuse for an early termination of your contract without charge as it is mentioned in the terms and conditions.

The only way around traffic management is to download out of traffic managed hours.

Another note working in Networking for 24 years doesn't mean that you know how to get the best download speeds.

Shezi

PS. I hate traffic management too - I hope VM fix this.

[paultechy]

yeah that policy has been about for long time, and the fair usage policy been about for 4+ years.. 

sky do the same on 1 of its package - *Sky Broadband Connect* and by the looks of it other packages.

This means that certain applications which use up a lot of bandwidth (for example peer-to-peer file-sharing, large file downloads and newsgroups), which have a negative effect on other customers, may run slower at peak times. Our network is busiest between 4pm and 11pm on weekdays and all day at the weekend, but can be busy at other times too, depending on regional, national and international demand.

http://www.sky.com/shop/terms-conditions/broadband/network-management-policy/

as for virginmedia i belive the cooling off period last for 28 days might be wrong with this.

[SheziKalebra]

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paultechy wrote:

yeah that policy has been about for long time, and the fair usage policy been about for 4+ years.. 

sky do the same on 1 of its package - *Sky Broadband Connect* and by the looks of it other packages.

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It's not actually Sky who do the capping here. The Connect service is wholesaled from BT who do all the capping. I get it in the neck from angry customers because its actually worse than the way VM traffic management works.

If a user in your area goes over 1.3GB per day or 40GB per month usage wise - Everyone on that exchange suffers with extremely capped speeds - not only for Usenet and P2P but absolutely everything.

The only way to resolve is to wait like a good week.

This isn't only Sky but anyone who wholesales that ADSL1 service from BT - BT do the capping.