Not really. How can telling people the correct way to do something defie common sense?
Your crusade at not wanting to sound wrong defies common sense.
If I was you having this conversation with someone with the info put in front of me I would have said
"no problem I will tell people not to hand tighten F connectors anymore if that is the problem it can cause"
end of debate, everyone is happy.
Simples 
SamKnows wrote:I do apologise JB if I caused offence that was not my intention.
I was trying to point out like most installers/service technicians they do not see the bigger picture of the cause of their actions and what it can to to the network.
If you spent a week as a network engineer you would not allow yourself to ever not tighten an F connector properly again.
Customers should not be sent stuff in the post and expected to connect them, if they are they should have instructions and the tool to do it properly.
They are supplied with a plastic spanner as that should be more than adequare to do the job because if they were advised to use a spanner or a pair of pliers how many people would break of the male connector on the back of the Superhub.
The plastic spanner has been tested by people higher up the chain who believe it to be more than capable to do the job, if you feel that is incorrect then you should feed it back to them rather than arguing about it on a forum with people who have no impact on the supply of the spanner.
on - last edited on by
LesleyP
SamKnows wrote:
Peter I cannot change what happens with quick starts.
I made this post and to be honest did not expect a reply just for people to read and understand.
Like I have said with quick starts and them plastic spanners. Cost vs Cost, if saving money of sending thousands of installers out to swap a modem is more than paying network engineers to track noise then Virgin will continue to do it.
The problem should not be added to.
I know that already as I worked at the Albert Dock until February and you know what happened to us there.
In most cases the spanner should be fine and all techs use a pair of pliers to tighten them but as they do it day in day out they know how tight they can go such as jb66.
I do not think you should have posted that screenshot as that is not for the public to see even without identifying features.
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