Spotify Register Error

[darenj01]

Hi Guys

Logged into MV and went to Apps.

Hovered over Spotify (I do qualify) and then click on the register link for the 6 month free prem trial but keep getting an error page saying this isn't working.

Can you advise please.

Thanks

[Lou_Chou]

I'm also getting this problem. Takes me to this page:

https://my.virginmedia.com/500.html

[BenMcr]

It would be worth you both checking with Customer Services to confirm the offer has been applied to your account

[Lou_Chou]

Before trying this out and getting this error, I did exactly that, and was assured it had been activated.

It seemed like it had, as I was getting the "Upgrade to 30mb" message, and that changed to an option allowing me to register. But now this.

I'm going to be incredibly annoyed if I have to phone back again. This will make THREE CALLS now, including a month ago when I phoned to ask them to activate Spotify, and the person assured me he had when he hadn't.

Is this some sort of tactic to prevent the number of redemptions on this offer? Just a general hope that people will lose patience and get too annoyed to keep following up?

[Lou_Chou]

UPDATE:

Just phoned back again, as I felt determined to sort this out. Apparently it takes 24 hours for Spotfiy to become active and usable on your My Apps page? Not sure whether anyone can confirm this is in fact the case, and not just a fob off?

Considering it was only activated less than an hour ago, I guess I'll have to see tomorrow if things have worked out.

[darenj01]

I can confirm that this IS the case. Mine is working on laptop, mobile and Tivo now without error.

[Di_S]

Hi darenj01 and Lou_Chou,

Can you please confiorm if you are now able to get Spotify or is the issue continuing?

thanks

Di