on 12-07-2012 22:49
on 13-07-2012 06:09
(Taken From Mark_Wilkin Post)
Inside the modem are various web pages that contain useful information about your connection. When reporting a connection fault it may be useful to include some of the information found within these pages. To view them open up your web browser and type http://192.168.100.1 into the address bar and press Enter.
The main information the Support team are interested in are the Downstream Power Level/Levels, Upstream Power Level and Downstream SNR (called RxMER on some modems). Depending on the model of modem you have this information will either be located in the ‘Signal’ page or the ‘Downstream’ and ‘Upstream’ pages.
Also please include the full event log from inside your modem.
Please note some modems will require you to log in before you can view these pages. The login details for both the username and password is root.
If using Netgear VMDG280
Visit http://192.168.0.1 enter password when prompted (This can be found on a sticker on your VMDG280)
Click on the Connection and paste the information there.
on 13-07-2012 21:23
Not sure if this is relevant as my ping is currently low but if this information is not determined by my current values then here it is:
Procedure Status Comment Acquire Downstream Channel 323000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+
Downstream Channel Lock Status Locked Modulation QAM256 Channel ID 41 Symbol Rate 6952000 Downstream Frequency 323000000 Hz Downstream Power -6.8 dBmV SNR 39.6 dBmV
Upstream Channel Lock Status Locked Modulation QAM16 Channel ID 34 Symbol Rate 5120 Ksym/sec Upstream Frequency 35800000 Hz Upstream Power 38.2 dBmV
Primary Downstream Service Flow Downstream(0) SFID 7266 Max Traffic Rate 10240000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps
Primary Upstream Service FlowUpstream(0) SFID 64051 Max Traffic Rate 1072000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort
on 14-07-2012 09:24
on 16-07-2012 16:21