No cancellation confirmation?

[doublet33]

Hi. I called your customer services twice today about cancelling my package and they said that it had been set up on the system and will be cancelled on the date I requested, I asked both times if I would be receiving a confirmation email and both times I was told I would and they even told me what email it would be sent to. How long should I wait to receive the email and how am I meant to know if it is definitely going to be done, as I will not be paying any thing else after the date I have given you. Thanks

[doublet33]

I would really appreciate if someone could give me some advice. Still no email...

[Amer_Z]

Hi doublet33,

Sorry to hear you are leaving us. As we are unable to discuss account, package or billing information on the forums, I will have to ask that you call the Customer relations on 0845 454 1111 team or you can dial 150 which is free from a virgin media landline, for the full details.

Apologies for any inconvenience.

[AndyN]

I canceled my contract and they didn't send a confirmation or make the refund they promised after the first time it din't cancel, instead they started a new contract the day of the cancellation and keep billing me instead of refunding...

Really annoying and dishonest, and means I have to try ang sort it out from abroad to avaid getting a bad debt when it's not a debt at all it's VM trying to screw more money out of me...