My Virgin Media problems [ Edited ]

[Gethsemane]

Its been over a week since i was last able to log into my virginmedia and view my account details, most recent bill etc, etc.  Seeing as i no longer get a paper bill, it would be nice if i could view my bill before you take my direct debit!

Im fed up of being presented with:-

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

[Amer_Z]

Hi Gethsemane,

As we are unable to discuss account, package or billing information on the forums, I will have to ask that you call the Customer services team on 0845 454 1111 Option 1 or you can dial 150 which is free from a virgin media landline. You should be sent an email confirmation of the full amount of the bill. Once received you can log into My VirginMedia to view the breakdown of charges.

Customer services is open Monday - Sunday 8am - Midnight, thanks.

Sorry for any inconvenience caused.

[Gethsemane]

fixed, apparently my virginmedia no longer supports Firefox or Chrome which is somewhat daft, but, well nothing regards virgin suprises me anymore

[swt4ajp]

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Gethsemane wrote:

fixed, apparently my virginmedia no longer supports Firefox or Chrome which is somewhat daft, but, well nothing regards virgin suprises me anymore

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well aparently i can access it using chrome  (look at the screen shot)

[Gethsemane]

Well Firefox certainly doesnt work for me and virginmedia tech support told me, and i quote 'We no longer support Mozilla Firefox or Google Chrome and thus you'll not be able to interact with My virginmedia via these browsers'

[swt4ajp]

hi

let me install firefox and ill repost back with the findings on that

as for them not supporting firefox and google chrome i havent heard of this before and they would of posted on here about the withdrawal of browser support

[swt4ajp · Accepted solution]

hi

i have managed to get onto it with firefox as well

no problems at all.

just a basic install no importing anything no adding add-ons or anything just a simple basic install and job done

have you tried to clear your browser? cleared history and also cache?

[Mark_Wilkin]

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Gethsemane wrote:

fixed, apparently my virginmedia no longer supports Firefox or Chrome which is somewhat daft, but, well nothing regards virgin suprises me anymore

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That isn't correct we support the latest version of Firefox and Chrome on our website and that includes my.virginmedia.com. So there must be some other issue here.

Thanks

[Gethsemane]

Why Oh why is a member of your support team telling me you dont then? in fact your employee didnt just say you dont, they claimed youve only recently stopped supporting both browsers 'due to changes on your web interface' I just love being lied too.............

right back to checking why my firefox setup is having issues, so far no joy cleared the caches etc etc etc. using Firefox's latest release 14.0.1, I can view emails online etc etc, i just cannot access my virgin media bills, id love to post a shot of the page but im not entirely sure how i upload pics to this forum?

[Mark_Wilkin]

I honestly don't know why you were told that, but it's certainly not something we've briefed people to say.

Back to the problem at hand, can I double check that you're running a clean version of Firefox with no plugins installed. Can you also tell me which particular URL isn't displaying for you e.g. https://my.virginmedia.com/my-bills/index

Also if you want to show us a screen shot you'll need to host it on a free image hosting service like imgur.com and then link to it.

Thanks