on 05-05-2012 19:51
My daughter has been with Virgin for broadband for 6 years now and is still using the old blue broadband modem.
Are these things still acceptable in terms of speeds performance please? Should virgin be offering replacements? Is there one which is combined with a wireless router - at present she connects the blue modem into a router - the whole thing looks a mess and seems to suffer from glitches such as wireless intermittent.
Answered! Go to Answer
05-05-2012 21:07 - edited 05-05-2012 21:09
Replacement modems are being provided as required under the "doublespeed free upgrade" - http://community.virginmedia.com/t5/Announcements/
Check your daughters postcode for when this is scheduled (note dates are estimates).
With broadband of 30Mb (or higher) Virgin offer the SuperHub which is a modem/router with wireless capability, see http://store.virginmedia.com/broadband/wireless-br
Virgin can verify if the modem you have is suitable for your current (and speed doubled) service.
If you can provide the precise modem name and model then you could wait a day or two for a Tech to see this thread and reply (remember it is bank holiday though).
Alternatively you could ring VM, but again it's a weekend.
So I would recommend finding out what broadband service she has (and when the doubling takes place).
If she is on the 10Mb service (doubled to 20Mb) then you could also consider purchasing a BB upgrade or just the SuperHub - obviously either would incur a cost and possibly a signing new contract. But you can consider that when you have all the info.
Edit: The above is of course based on the current modem being suitable and not faulty, in which case Virgni should replace for free.