on 11-11-2013 20:04
Hi, I have been on mates rates for 3 years, my friend has just recently left Virgin, can I continue on with my mates rates package or will I have to move to another package?
on 12-11-2013 18:58
Whenever your Mate leaves the company the discount will continue untill your next billing date. To be sure and so you don't get any nasty surprises I would give Customer Services a call. They can advise you how much the package will be without the discount and will also be able to make changes should you wish to do so
You can reach them on 150 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.
on 12-11-2013 20:05
Hi kath, I'm confused now as customer services are saying i will stay on mates rates indefinatley unless I change the contract, but I thought it only lasted while my mate was with the company.
I don't want to risk leaving it and then find I have a hefty bill to pay next month.
How do I get in defiante answer as I have conflicting info now?
on 13-11-2013 10:06
Oh, I was always under the impression that if the Mate left the company you would no longer be entitled to the discount.
What I will do is send an email to the Mates Rates team and ask them to clarify both for you and for me
As soon as I receive a response I will get back to you
on 14-11-2013 11:37
Thanks for your patience whilst I got clarification on this.
Here is a copy of what is in the Terms and conditions
Leaving? In the event that you cease to be an Eligible Virgin Media Employee, your Mate will receive the Mates Rates offer for the greater of either the period that you are employed or the remainder of their 18 month minimum term contract. After this time, we will contact them to discuss their options. If your Mate transfers responsibility for the account to someone else then the discount will be removed, although Virgin Media may, at its sole discretion, give your Mate a grace period at the discounted rate before his/her account is charged at the prevailing rate for the services taken.
Hope this clears things up! It looks as though I was mistaken on the terms
on 05-01-2014 17:05
on 07-01-2014 12:45