on 09-09-2009 15:49
I live with this house with friends. I just applied and use the broadband service for 2 weeks. I must move out in this house but friends still live here and still want to use the service.
Can I transfer the contract name to one of friends? And How to do that?
Thank you very much
09-09-2009 15:53 - edited 09-09-2009 15:54
As you are within your 28 day Money Back Guarantee I would suggest that you cancel the account in your name and then your flatmates can set their own account up
on 01-11-2009 15:09
I've got a similar question, except it's slightly different:
I have been with VM for over 4 years now and I have recently moved out of the house where the account is set up (basically me and my girlfriend split up and I have moved out). My ex wants to continue the service (for TV and BB) at the same address, but at the moment the account is in my name. Is it possible to switch the billing details (i.e. Direct Debit) and the account name over to my ex so she can just take it on?
I can't see it being a problem, but I hate having to ring VM as you always seem to get put through to the wrong department or to someone who doesn't know what they're doing...
on 02-11-2009 10:52
Speak to customer services and ask them to send out a transfer of responsibility form. Takes them a while, but you both fill that in and she will take over your existing contract rather than cancelling and having to sign up again.