How do I set up a manual IP configuration

[Tony-S]

Hi,

I have a superhub & 30mb broadband.  I want connect my Sky+ HD box to the hub to receive Sky anytime+.

Including the Sky box the hub now has 4 ethernet connections

1. Sky+ HD
2. Bluray
3. PC
4. NAS HDD

However I am getting a SERVICE CONNECTION FAIL error.

If I remove the Sky, PC and NAS ethernet cables and then plug in the Sky cable I can connect ok, I then reconnect the other cables and everything works ok until the following morning when I get the service connection error again.

I have swapped the cables over to ensure it isn't a fault with one of the cables but this hasn't made any difference.

Sky's forum advised that I set up a Manual IP configuration on the Sky box to avoid any IP address conflict happening with my connections.  However, this would be need to be specific to the hub I am using.

The info the sky box is asking for is

• IP Address        ---,---,---,---
• Subnet              ---,---,---,---
• Gateway Router ---,---,---,---
• DNS                  ---,---,---,---

The 4 ethernet connections, plus printer, games and mobile phones etc gives me 12 devices attached so far.

Can you please advise what these setting should be?

Many thanks,

Tony

[Benjamin_T]

Hi Tony-S,

Under normal circumstances we would not support a connection to Sky equipment as it is a 3rd party device.

We can provide you with the settings you require but we would be unable to provide any set-up instructions for the Sky+ HD box.

You will need to call us for these settings as we are unable to discuss I.P. address information via the forums.

Please call 150 from a Virgin Media landline or 0845 454 1111.