on 30-03-2012 10:54
I have a superhub & 30mb broadband. I want connect my Sky+ HD box to the hub to receive Sky anytime+.
Including the Sky box the hub now has 4 ethernet connections
However I am getting a SERVICE CONNECTION FAIL error.
If I remove the Sky, PC and NAS ethernet cables and then plug in the Sky cable I can connect ok, I then reconnect the other cables and everything works ok until the following morning when I get the service connection error again.
I have swapped the cables over to ensure it isn't a fault with one of the cables but this hasn't made any difference.
Sky's forum advised that I set up a Manual IP configuration on the Sky box to avoid any IP address conflict happening with my connections. However, this would be need to be specific to the hub I am using.
The info the sky box is asking for is
The 4 ethernet connections, plus printer, games and mobile phones etc gives me 12 devices attached so far.
Can you please advise what these setting should be?
on 01-04-2012 19:37
Under normal circumstances we would not support a connection to Sky equipment as it is a 3rd party device.
We can provide you with the settings you require but we would be unable to provide any set-up instructions for the Sky+ HD box.
You will need to call us for these settings as we are unable to discuss I.P. address information via the forums.
Please call 150 from a Virgin Media landline or 0845 454 1111.