Got a bill after I terminated the cable contract

[beauno]

Hi,

I used to use the broadband cable service and have cancelled it almost a year ago. I contacted the virgin store and paid all the outstanding debt already. Few days ago, I just received a letter from debt recovery company saying I still have a 49.50 pounds debt outstanding with virgin. I'm not sure if this is because I did not return the equipment. (I cannot remember if my friend successfully returned the equipment or not) Anyway, I tried the pay the outstanding debt following the letter's instruction by paying online but could not pay. I called the company and they told me I need to contact Virgin myself.

Now here's the problem, virgin's telephone customer's service requires the account number which once I enter, the automated system responded that the account does not exist anymore.

Who should I contact?

This is pretty serious because I do not want to have my credit rating to be affected.

Thank you

[swt4ajp · Accepted solution]

hi

ring 08454541111 when it asks is this the telephone number you wish to talk about press 2 and then go to option 5,2

the non return of equiptment is more then £49.50 unless it was old equiptment

hope this helps

[Leanne_K]

Hi beauno,

Please follow the advice given by swt4aip, you should be able to bypass the automated system and get threw to an adviser who will be able to help you further with this.