on 26-07-2012 08:55
I used to use the broadband cable service and have cancelled it almost a year ago. I contacted the virgin store and paid all the outstanding debt already. Few days ago, I just received a letter from debt recovery company saying I still have a 49.50 pounds debt outstanding with virgin. I'm not sure if this is because I did not return the equipment. (I cannot remember if my friend successfully returned the equipment or not) Anyway, I tried the pay the outstanding debt following the letter's instruction by paying online but could not pay. I called the company and they told me I need to contact Virgin myself.
Now here's the problem, virgin's telephone customer's service requires the account number which once I enter, the automated system responded that the account does not exist anymore.
Who should I contact?
This is pretty serious because I do not want to have my credit rating to be affected.
Answered! Go to Answer
on 26-07-2012 09:14
ring 08454541111 when it asks is this the telephone number you wish to talk about press 2 and then go to option 5,2
the non return of equiptment is more then £49.50 unless it was old equiptment
hope this helps
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on 27-07-2012 10:11