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Just joined
derrend
Posts: 4
Registered: ‎08-04-2012

Free 60Mbps upgrade upload speed?

I'm sorry if i'm repeating the question but i cant find a clear answer to my question specificly in the forum,

 

My broadband download speed was doubled last night because i called up to complain about being overcharged so they addded me to the new network to say sorry which was nice and my download speed has doubled to 60Mbps now but my upload speed is still lingering around 2.5Mbps.

 

Shouldn't my new upload speed be 6Mbps because virgin works on a 10:1 ratio?

 

Can anyone tell me if i'm wrong or why my upload speed is so slow??

 

Thanks in advance :smileyhappy:

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Pro II
swt4ajp
Posts: 10,617
Registered: ‎20-06-2010

Re: Free 60Mbps upgrade upload speed?

find out when your area is due to be upgraded and then work off a couple more weeks to months and that when the upload will be upgraded.

 

due to the extent of the work needed to be done the upload speed will come eventually

 

Thanks
I do not work for Virgin Media, All advice is given at your own risk. Im A Computer Tech/Network Engineer If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Helpful Answer. | Connection Problems Check Here | Forum changes | Blackburnnet | GamesUnited | How to Test Your Speed | Blackburnnet on Facebook | GamesUnited on Twitter | The all new and revamped Broadband WIKI

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Knows the ropes I
ndev2k
Posts: 247
Registered: ‎12-10-2010

Re: Free 60Mbps upgrade upload speed?

The speed doubling initiative is download only for the time being. It is believed that the upload speed will also be doubled at a later date. So your 60Mb should have a 3Mb upload speed.

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I work for Virgin - but all opinions posted here are my own
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Just joined
derrend
Posts: 4
Registered: ‎08-04-2012

Re: Free 60Mbps upgrade upload speed?

I suspected this might be the case, Thank you :smileyhappy:

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Whiz Kid I
boothy_2012
Posts: 682
Registered: ‎18-03-2012

Re: Free 60Mbps upgrade upload speed?

I believe the upload speed will be increased after all areas are upgraded and not just your own area, my area was the 1st to be upgraded in march/april its now july and I still have 3mbps upload speed on my 60mbps connection.

So most probably 2013 the upload speeds will be upgraded.
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Forum Team
Steve_Brett
Posts: 3,746
Registered: ‎16-01-2012

Re: Free 60Mbps upgrade upload speed?

Boothy is correct. All of the download upgrades will be completed before the upload upgrades start to roll out.
A timetable for these upgrades will probably be released when we are ready to start this phase of the work.
Kind Regards,


Steve Brett
Help & Support Forum Team

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